Who we are
Types of data we collect
What are cookies?
Cookies are very small text files that are stored on your computer when you visit some websites.
We use a combination of session cookies and persistent cookies in order to track how you use and experience our website, build anonymous statistical data about how our website is performing, and to power the personalisation of website content to you. You can find more information about cookies at www.allaboutcookies.org and www.youronlinechoices.eu.
Cookies used on the Website
The types of cookie you can expect to see in use on our website are from:
- Google Analytics – statistical analysis of website performance
- Facebook – advertising and targeting provider
- LinkedIn – advertising and targeting provider
- Hotjar – anonymous visitor recordings and interaction heat maps
As part of the registration process for our monthly e-newsletter, we collect personal information. We use that information for a couple of reasons: to tell you about stuff you’ve asked us to tell you about; to contact you if we need to obtain or provide additional information; to check our records are right and to check every now and then that you’re happy and satisfied. We don’t rent or trade email lists with other organisations and businesses.
We use a third-party provider, Mailchimp, to deliver our newsletter. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. For more information, please see here. You can unsubscribe to general mailings at any time by clicking the unsubscribe link at the bottom of any of our emails or by emailing here
Access to your personal information
You have the right to view, amend, or delete the personal information that we hold about you.
To request access please email [email protected] using the email address we hold for you or otherwise proving your identity.
We will provide the information free of charge and within one month, except in the event that the request is unfounded, excessive or repetitive, in which case we reserve the right to charge a proportionate administration fee or refuse.
Rectification of personal information
If any of the information we hold on you is inaccurate or incomplete, you make ask us to correct or complete it at any time.
Your right of erasure, or to be forgotten
You may request the deletion of any email we hold on you at any time.
Be aware that requesting deletion, unlike unsubscribing from specific emails, is total and irreversible. This means that we will also lose record of you having ever been on our systems, including any previous instructions you have given us opting out of specific emails types. If you re-join our systems, by voluntarily providing your personal information, you will appear to us as a completely new data subject. This does not affect your other rights in any way.
To request deletion of your personal information, contact [email protected] using the email address we hold for you or otherwise proving your identity.
Links to Other Websites
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information, that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for “https” at the beginning of the address of the web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
Freedom Spinal Health may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 09/04/2021.